Job Description

Veterinary Receptionist

First Coast Veterinary Specialists & Emergency | Jacksonville Beach, FL

Full-Time | Three 12-Hour Overnight Shifts | Wednesday, Thursday & Saturday

First Coast Veterinary Specialists & Emergency is hiring a full-time Veterinary Receptionist to support our overnight emergency and specialty veterinary teams in Jacksonville Beach, FL. This role is ideal for someone with previous veterinary hospital experience who enjoys helping clients, coordinating communication, and staying organized in a fast-paced medical environment.

As a Veterinary Receptionist, you'll help guide clients through emergency visits and specialty care while supporting the veterinarians, Veterinary Technicians, and other hospital team members who care for their pets. Veterinary hospital experience is required, and emergency or specialty veterinary experience is strongly preferred.

Compensation

• $20–$23 per hour, based on experience
• Additional shift differentials available
• Employee referral opportunities

Benefits

• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid time off (PTO)
• Employee pet discount
• Discounted pet insurance
• VetBloom learning and development platform
• Client Service Representative (CSR) Certificate Program
• Opportunities for professional development and career growth within Ethos Veterinary Health

Schedule

• Full-time position
• Three 12-hour overnight shifts per week
• Wednesday, Thursday, and Saturday
• 7:00 PM–7:00 AM
• Some holidays required

Responsibilities

• Welcome clients and their pets with compassion, professionalism, and understanding
• Answer and manage a multi-line phone system while directing calls to the appropriate team members
• Schedule appointments and assist with client inquiries
• Coordinate patient admissions for emergency visits and specialty services
• Process payments, prepare invoices, and complete client checkouts
• Maintain accurate medical records, client information, and related documentation
• Communicate effectively with clients, veterinarians, Veterinary Technicians, and other hospital team members
• Help clients navigate the check-in and discharge process during stressful or time-sensitive situations
• Maintain a clean, organized, and welcoming reception area
• Complete additional administrative and client service duties as needed

Qualifications

• Previous veterinary hospital experience is required
• Previous experience as a Veterinary Receptionist, Veterinary Client Service Representative, veterinary customer service representative, or veterinary front desk team member is preferred
• Emergency or specialty veterinary experience is strongly preferred
• Excellent customer service, communication, and interpersonal skills
• Ability to communicate with empathy and professionalism when clients are experiencing stressful situations
• Comfortable working in an emergency veterinary environment with sick or injured animals
• Ability to multitask, prioritize responsibilities, and remain organized in a fast-paced hospital
• Strong attention to detail and accuracy with client information, medical records, and payments
• Proficiency with computers, phone systems, and administrative tasks
• Ability to work scheduled overnight shifts, including some holidays
• Bilingual candidates are encouraged to apply
• Fluent English speaking and reading skills required.

About the Hospital

First Coast Veterinary Specialists & Emergency is an emergency and specialty veterinary hospital located in Jacksonville Beach, FL. Our hospital provides advanced care in emergency medicine, neurology, orthopedic surgery, and soft tissue surgery for pets throughout Northeast Florida.

We foster a collaborative, supportive environment where client service team members play an important role in helping pets, families, and medical teams navigate emergency and specialty care. Our Veterinary Receptionists help create a positive client experience through compassionate communication, organization, and teamwork.

Surrounding Areas

First Coast Veterinary Specialists & Emergency is conveniently located in Jacksonville Beach, FL, with access for candidates commuting from Neptune Beach, Atlantic Beach, Ponte Vedra Beach, Southside, East Arlington, Intracoastal West, Kernan, Town Center, Mandarin, and San Pablo.

Jacksonville Beach offers a coastal lifestyle with access to beaches, outdoor recreation, local dining, and the greater Jacksonville metropolitan area. For candidates considering a move, Northeast Florida offers a variety of communities and lifestyle options while providing opportunities to grow your career in emergency and specialty veterinary medicine.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.

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