Job Description
Company Background:
For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support. Inspired by our core values of: Be Courageous , The Extra Mile, Today, Not Tomorrow, and Communicate, Communicate, Communicate, we excel in serving our partners and adapting to their ever-changing technology needs. Give your IT career a boost and be a part of our enduring success story!
Position Background
Inspiroz is searching for a Hardware Repair Technician to join the team as we continue to expand the number of schools that we support, and the types of programs we operate. As schools use more and more devices, we are performing more set ups and repairs than ever before, especially for student Chromebooks. The Hardware Repair Technician will be one of two to three team members focused exclusively on this work. In addition to setting up, testing, servicing, and repairing computers, there may be an opportunity to participate in the administration and growth of the Chromebook Repair program we have launched in the northeastern United States. The Hardware Repair Technician will support the tasks listed below.
✔ Technical Demands
o Troubleshoot technical issues and repair improperly functioning devices.
o Multi-task, prioritize, and work in a flexible, changing environment with multiple deadlines.
o Test components for usability and disposition as needed.
o Inventory control of parts from devices retired and purchased
o Replacement of LCDs, keyboards, motherboards, and system components.
o Handle high-volume enrollment of Chromebooks.
o Install and maintain software on Chromebook devices to meet the needs of students.
o Complete assigned daily, weekly, and monthly tasks.
✔ Physical Demands
o Able to lift 50 pounds safely
o Good motor skills and the ability to use hand tools and other small equipment to perform the repairs successfully.
o Comfortable working indoors/outdoors
o Capable of driving a High Roof Cargo Van
What Our Ideal Candidate Will Bring:
✔ Minimum 1+ Years of computer hardware repair
✔ Requires a high and consistent throughput on repairs
✔ Exceptional documentation skills with an eye for detail
✔ At least 2-3 years of hands-on technical experience
✔ Screen and Motherboard replacement experience
✔ Solid understanding of Microsoft Windows 10 and Google Chrome operating systems
✔ Passion for technology, innovation, troubleshooting, and making a difference
✔ Ability to be adaptable, flexible, and a multi-tasker
✔ Ability to deal effectively with stressful situations
✔ Ability to balance the day-to-day work expectations and deliverables, recognizing own limitations, and knowing when to ask for help
✔ Commitment to helping people to the extent that no problem is considered mundane, no matter how simple the solution
✔ Self-motivation and the ability to be self-directed when necessary
✔ Enjoys sharing information, supporting others, and working on a team to achieve team goals
✔ Preferred: A bachelor's degree, college diploma in IT, related discipline, or equivalent industry certifications
What Our Ideal Candidate Will Receive:
✔ A company focused on maintaining a great company culture
✔ A growing, mission-focused company focused on supporting schools looking to change the world
✔ An opportunity to make a difference in the company and to be rewarded for doing so
✔ A company that is always looking to improve while adhering to our core principles.
✔ An opportunity for career growth within the organization
✔ Competitive compensation package with variable pay potential and benefits
✔ A company that is invested in your continuous improvement and growth
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