Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: Job Description: Job Description

POSITION SUMMARY:

The incumbent in this position is responsible for providing superior service to both the internal and external guest. The incumbent is also responsible for performing varied cashier functions in a pleasant, efficient, and honest manner.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Quickly and accurately cuts and counts chips on a continuous basis.
• Quickly and accurately makes change, cashes checks, and processes markers and fills.
• Writes receipts for markers pay outs, and other documents.
• Inputs and accesses information on the computer.
• Greets patrons and offers efficient, timely customer service during all window transactions.
• Uses current technology to obtain customer credit information, field incoming calls and coordinates work with fellow employees.
• Maintains bank balance and keeps work area clean and supplies stocked.
• Completes any required paperwork.
• Performs any additional duties as assigned by the shift supervisor.
• Customer facing transactions Chip redemption Marker, Front Money, and Safekeeping transactions Currency exchange Check cashing Credit card cash advance Ticket related transactions Required to complete all related documentation with accuracy Balances specific assigned areas with accuracy Adheres to Internal Controls and Standard Operating Procedures. Adheres to all AML/Title 31 regulations. Follows all HRCNI policies and procedures. Adheres to all Indiana Gaming Regulations.

NON-ESSENTIAL JOB FUNCTIONS:

Attend seminars when needed.

EDUCATION AND / OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

High School diploma or equivalent preferred. Prior cashier or teller experience preferred. Good arithmetic skills preferred.

ADDITIONAL REQUIREMENTS:

• Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass background check.
• Must maintain strict confidentiality relative to financial data and casino policies.
• Must successfully pass drug screening.
• Must be Well-groomed and in appropriate uniform with appropriate license visible at all times.
• Must be twenty-one (21) years of age.

KNOWLEDGE OF:

Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook, and Power-Point. Basic math skills. 10-Key calculator. Prior cashier or teller experience preferred.

ABILITY TO:

• Be flexible to work varying shifts and time schedules as needed.
• This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
• Communicate effectively with outside contacts and all levels of team members.
• Review, comprehend, analyze, and assimilate reports, information generated on and by the computer and other necessary documentation.
• Obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
• Balance bank at end of shift.
• Identify and accurately cash different denominations of gaming tokens, cash currency, checks, etc.
• Stand 100% of the time in a noisy environment.
• Lifts based on assigned areas.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

Thank you for choosing us as your employer of choice! Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007-the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!

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